Billing Terms and Information
All invoices set to an individual account are sent out via email to the email account that is located with unless otherwise specified by the customer. Business customers only receive their bills through the regular U.S. Postal mail unless an email invoice is requested. Invoices are generated on the 1st business day of each month with payment due by the 15th of the month. Payment is to be made by cash, check, money order, Visa or MasterCard. Any check that is returned to Geneva On-Line marked as 'NSF (Non sufficient funds) or Account Closed' will be charged a $25.00 handling fee, and the account will be deactivated until payment is made in full by way of cash, money order or Visa/MasterCard.

 Credit Card Terms
Any customer signed up for the automatic payment through Visa or MasterCard will have their accounts debited on the 1st business day of the month. Any charges that are declined are subject to deactivation until payment is made via cash, check, money order or another credit card that has sufficient funds.

 Past Due Accounts
You will receive a disconnect notice if you are more than 30 days past due on your account. If payment is not received by the specified deactivation date, your account will be deactivated and will not be reactivated until payment is received in our office.

 Cancellation of Accounts
Geneva On-Line is a month to month service with no contract to sign. If you need to cancel service, we must be notified via email, phone call or letter and cancellation notice must be received by the last day of the business month. Accounts are only disconnected at the end of each month. You will not be pro-rated if you terminate your account anytime before. Customers who have paid for the year will receive a refund if canceling before the end of their year but will be subject to the month to month charge of $15.00 plus tax.

 Vacation Status
For our customers who are either having computer problems or are heading out of town for longer than 1 month, we will put your account on Vacation Status but must receive notice before hand. You will not be charged for this service. Vacation status is only done at the end of each month and is not pro-rated. This feature is only valid on accounts that will not be used for longer than 1 month. When you return, we just need a phone call asking to reactivate the account.

 Billing Help
If you have billing questions, please email

Geneva On-Line Inc.
700 Veterans Parkway Suite 205
PO BOX 670
Lake Geneva, Wisconsin 53147

Office Hours Monday-Friday 8:30 am - 5:00 pm

For more information, e-mail us

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