At 11:50 we were able to restore DSL service. We have had to swap out some router cards and change some configurations to get DSL restored. At this time all services are restored to normal. There are no known outstanding outages.

At 10:10 PM the power was restored. Our POP3 mail server blew a power supply in the outage. That is the main reason we suspended all email service. That has now been restored. We have 1 MX mail server still down. The core DSL router is still down we continue to work on that.

At 6:00 pm 4/27/2012 we experienced a complete power outage. This is effecting our phone system, Email services, and DSL service. We are only working on partial backup power. The outage was caused by a transformer fire that took out power. All battery power has been exhausted and are now on generator power. We have purposely shutdown all email services in an attempt to save power. In the process we do have a complete DSL outage as the power outage has hurt our core DSL router. As soon as power is restored we can look at repairing the router servicing our DSL customers.

There has been a rash of bogus emails being sent asking for a wide range of personal information. Everything from asking you to change passwords or account settings to verifying account information. Please do not click on these emails or try to respond to them. They are SPAM emails trying to get you to give up personal information.

Weekdays: M-F 8:30 AM - 5:30 PM

We have the answers to many common questions in our Frequently Asked Questions section. If you are having email or connection problems this might be the first place to look. If you can't find the answer to your question there, please feel free to call for help.

support@genevaonline.com

Tech Support
262.249.9100

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